Technology Services

Support and Administration Services

Hosting Center Environment:

• Over 8,000 sq. ft of "protected" Data Center space in Westminster.
• 24 Hour Security Personnel
• Video surveillance cameras at each of the entrances with a display terminal and recording equipment monitored from the "Command Center".
• Redundant HVAC
• Redundant UPS
• Redundant electrical feeds
• Multiple uninterruptible power service units (UPS) and power distribution units (PDU): (2) 225KVA, (1)75KVA
• Diesel generator rated for 1000 Kilowatts at 460/277 volts and 60 Hertz, which includes a 1,000 gallon dual wall fuel tank providing one continuous week of operation.
• Security card access system which restricts access to the facility and controlled access to the various rooms within the complex.
• FM200 fire protection with smoke and heat detectors located in the ceiling and floor. A secondary pre-action water system was also included in the event of an uncontrollable fire.
• Weekly Change Control Process to ensure all changes have been tested for production.
• Documented and strictly adhered to escalation process.
• Network communication cabling included Fiber and CAT6 wiring to facilitate high-speed data transfer.
• Remedy Trouble Ticket System. Ability to provide custom reporting and trend analysis of system issues.

Server Management:

• System configuration
  • Operating System upgrades.
  • Supported software upgrades or service patch updates.
  • Web Server (adding domains, password protection).
  • FTP Server (restricting access, setting up new users).
• Software installation and configuration
  • Configuration instructions must be provided by client.
• Operating system troubleshooting
• Virus scanning
• Performance tuning
• Performance monitoring
• Hardware maintenance
• Automated job scheduling

Disk Resource Management:

• Backup strategy planning
• Procurement
• Monitoring
• Automated backups
• Customized backup/recovery schedules
• Off site tape rotation
• NAS storage and management

Database Management:

• Setup
  • Software installation
  • Physical database layout
  • Creation of database
  • Configuration and parameterization of database
  • Creation of database users and groups
  • Creation of schema objects
  • Database monitoring
• Administration
  • Backup administration
  • Critical error (log file) monitoring
  • Job scheduling
  • 24X7 monitoring of database and add-on components with standard tools
  • Restoration of databases in the event of hardware system failures
  • Tuning and/or performance analysis of the database as it pertains to the database engine(throughput, response time)
  • Upgrades to new versions
  • Automated maintenance scripting
  • Active log monitoring
  • Assist with Client Application Programming
  • Special customer requested data archives and purges
  • Deploy Application changes
  • Execute DB scripts (clean up, purging)
  • Assist with Application related problem solving
  • Assist with SQL tracing and optimization
  • Front-end client administration
  • Consultation and coordination
  • Export/Import data, and database refreshes
  • Assist with tuning or troubleshooting due to customer patch/change

Network Services:

• Circuit procurement
• Network addressing
• Firewall management
• Load balancer management
• Performance monitoring
• Security